Legal, Privacy & Cookie Information
Terms & Conditions
Ravitech
One Central, 9th Floor, Trade Center Second Tower, Dubai, United Arab Emirates
Website: https://ravitech.ae/
1. Introduction
1.1 These Terms and Conditions ("Terms") govern your access to and use of the website located at https://ravitech.ae/ (the "Website") and the products, services, and deliverables provided by Ravitech ("Ravitech", "we", "us", or "our").
1.2 By accessing the Website, requesting a proposal, or engaging us to provide any Services, you ("you", "your", or the "Client") agree to be bound by these Terms. If you do not agree, you must not use the Website or engage our Services.
1.3 These Terms apply to all visitors, users, and clients. Where you enter into a separate written agreement with us (such as a Master Services Agreement, Statement of Work, or Order Form), that agreement will govern the specific engagement and will prevail over these Terms to the extent of any inconsistency.
2. Definitions
In these Terms:
"Services" means the custom software development, cloud-based solutions, software architecture, DevOps, infrastructure management, cybersecurity, digital transformation, and related professional and operational technology services provided by Ravitech.
"Deliverables" means any software, source code, configurations, documentation, reports, designs, or other work product created or provided by us in the course of delivering the Services.
"Statement of Work" or "SOW" means a document describing the scope, timelines, fees, and other terms specific to a particular engagement.
"Pre-existing IP" means any intellectual property, tools, frameworks, libraries, or materials owned by or licensed to us that exist prior to, or are developed independently of, an engagement.
"Confidential Information" means any non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential.
3. The Services
3.1 We provide scalable software solutions and operational technology services that help businesses build, deploy, maintain, and grow their digital products. The specific scope of any engagement will be set out in the applicable SOW or written agreement.
3.2 We will perform the Services with reasonable skill and care and in accordance with generally accepted industry standards.
3.3 Any timelines, estimates, or forecasts we provide are given in good faith but are indicative only and are not guarantees, unless expressly stated as fixed commitments in a signed SOW.
3.4 We may engage qualified subcontractors, third-party providers, or cloud platforms to deliver the Services. We remain responsible for the performance of our obligations under these Terms.
4. Engagement and Client Responsibilities
4.1 A binding engagement is formed when you accept a proposal, sign an SOW, issue a purchase order accepted by us, or otherwise instruct us to commence work.
4.2 You agree to:(a) provide accurate, complete, and timely information, access, materials, and approvals reasonably required for us to perform the Services;(b) make available appropriate personnel and decision-makers;(c) ensure that any materials, data, or content you provide do not infringe the rights of any third party or violate any applicable law; and(d) maintain appropriate backups of your own systems and data.
4.3 Delays or failures caused by your acts or omissions (including delayed information, approvals, or access) may affect timelines and fees, and we will not be liable for any resulting delay.
5. Fees and Payment
5.1 Fees for the Services will be set out in the applicable SOW, proposal, or Order Form. Unless otherwise stated, all fees are exclusive of applicable taxes, including Value Added Tax (VAT).
5.2 Invoices are payable within the period stated on the invoice or, if none is stated, within thirty (30) days of the invoice date.
5.3 We reserve the right to charge interest on overdue amounts and to suspend the Services where payment remains overdue, having given you reasonable prior notice.
5.4 Except where required by law or expressly stated in a signed agreement, fees paid are non-refundable.
5.5 You are responsible for any third-party costs (such as cloud hosting, software licences, or subscriptions) incurred on your behalf, as agreed in the relevant SOW.
6. Intellectual Property
6.1 Pre-existing IP. All Pre-existing IP remains our exclusive property (or that of our licensors). Nothing in these Terms transfers ownership of any Pre-existing IP to you.
6.2 Deliverables. Subject to full payment of all applicable fees, we assign or licence to you the rights in the bespoke Deliverables created specifically for you under the relevant SOW, on the terms set out in that SOW. Where a Deliverable incorporates Pre-existing IP or third-party or open-source components, you receive a licence to use that IP as part of the Deliverable rather than ownership of it.
6.3 Third-party and open-source components. Deliverables may include third-party or open-source software subject to their own licence terms. Your use of such components is governed by those terms.
6.4 We retain the right to use general knowledge, skills, techniques, and know-how acquired during an engagement, provided we do not disclose your Confidential Information.
6.5 You may not copy, modify, distribute, reverse-engineer, or create derivative works from the Website or our Pre-existing IP except as expressly permitted.
7. Confidentiality
7.1 Each party agrees to keep the other party's Confidential Information confidential, to use it only for the purposes of the engagement, and to protect it using at least the same degree of care it uses for its own confidential information (and no less than a reasonable standard of care).
7.2 Confidentiality obligations do not apply to information that is or becomes public through no breach of these Terms, is independently developed, is lawfully obtained from a third party, or is required to be disclosed by law or a competent authority.
7.3 These obligations survive termination of the engagement.
8. Data Protection
8.1 Each party will comply with applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data (and its implementing regulations), and, where applicable, the EU General Data Protection Regulation (GDPR).
8.2 Where we process personal data on your behalf in the course of delivering the Services, we will do so in accordance with your documented instructions and the data processing terms agreed in the relevant SOW or a separate data processing agreement.
8.3 Our handling of personal data is further described in our Privacy Policy, available at https://ravitech.ae/privacy-policy.
9. Warranties and Disclaimers
9.1 We warrant that the Services will be performed with reasonable skill and care by suitably qualified personnel.
9.2 Except as expressly stated in these Terms or a signed agreement, and to the maximum extent permitted by law, the Website, Services, and Deliverables are provided "as is" and "as available", and we disclaim all other warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
9.3 We do not warrant that the Website or any software will be uninterrupted, error-free, or free of harmful components, or that all defects will be corrected.
9.4 You acknowledge that no software or security measure is entirely free from vulnerabilities, and that cybersecurity services reduce but cannot eliminate risk.
10. Limitation of Liability
10.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud.
10.2 Subject to clause 10.1, and to the maximum extent permitted by law:
(a) we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or anticipated savings, however arising; and
(b) our total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), or otherwise, will not exceed the total fees paid by you to us for the Services giving rise to the claim in the twelve (12) months preceding the event giving rise to the liability.
10.3 Each party will take reasonable steps to mitigate its losses.
11. Indemnification
11.1 You agree to indemnify and hold us harmless against any claims, losses, liabilities, and reasonable costs arising from (a) your breach of these Terms, (b) your misuse of the Deliverables or Services, or (c) any content, data, or materials you provide that infringe the rights of a third party or breach applicable law.
12. Term and Termination
12.1 These Terms apply for as long as you use the Website or receive the Services. Individual engagements run for the term set out in the applicable SOW.
12.2 Either party may terminate an engagement:
(a) for convenience, on the notice period stated in the relevant SOW; or
(b) immediately, if the other party commits a material breach that is not remedied within thirty (30) days of written notice, or becomes insolvent or unable to pay its debts.
12.3 On termination, you will pay for all Services performed and costs incurred up to the effective date of termination.
12.4 Clauses that by their nature should survive termination (including those relating to intellectual property, confidentiality, liability, and governing law) will survive.
13. Force Majeure
13.1 Neither party will be liable for any failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, government action, epidemics or pandemics, failure of utilities or telecommunications, or failure of third-party cloud or infrastructure providers.
14. Website Acceptable Use
14.1 When using the Website, you agree not to:
(a) use it for any unlawful, fraudulent, or harmful purpose;
(b) attempt to gain unauthorised access to any part of the Website or its systems;
(c) introduce malware or otherwise interfere with the proper functioning of the Website; or
(d) copy, scrape, or harvest content without authorisation.
14.2 We may suspend or restrict access to the Website at any time to protect its security and integrity.
15. Third-Party Links
15.1 The Website may contain links to third-party websites or resources. We are not responsible for the content, availability, or practices of those third parties, and access is at your own risk.
16. Changes to These Terms
16.1 We may update these Terms from time to time. The updated version will be posted on the Website with a revised "Last updated" date. Your continued use of the Website or Services after changes take effect constitutes acceptance of the revised Terms.
17. Governing Law and Dispute Resolution
17.1 These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.
17.2 The parties will first attempt to resolve any dispute amicably through good-faith negotiation. Where a dispute cannot be resolved, it will be subject to the exclusive jurisdiction of the competent courts of Dubai.
Note: If Ravitech is registered in a free zone (for example, DIFC or the DWTC free zone), the governing law and dispute-resolution forum may differ (e.g. DIFC law and the DIFC Courts, or arbitration under a specified centre). Confirm the entity's registration and update this clause accordingly.
18. General
18.1 Entire agreement. These Terms, together with any applicable SOW or written agreement, constitute the entire agreement between the parties in relation to their subject matter.
18.2 Severability. If any provision is held invalid or unenforceable, the remaining provisions continue in full force.
18.3 No waiver. A failure to enforce any provision does not constitute a waiver of it.
18.4 Assignment. You may not assign your rights or obligations without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or transfer of assets.
18.5 Notices. Notices under these Terms should be sent in writing to the contact details below.
19. Contact Us
RavitechOne Central, 9th Floor, Trade Center Second Tower, Dubai, United Arab Emirates
Email: [email protected]
Website: https://ravitech.ae/
Privacy Policy
Ravitech
One Central, 9th Floor, Trade Center Second Tower, Dubai, United Arab Emirates
Website: https://ravitech.ae/
1. Introduction
1.1 Ravitech ("Ravitech", "we", "us", or "our") is committed to protecting the privacy and personal data of the individuals we deal with. This Privacy Policy explains how we collect, use, disclose, store, and protect personal data, and the rights available to you.
1.2 This Policy applies to personal data we process in connection with our website https://ravitech.ae/ (the "Website"), our software development, cloud, DevOps, infrastructure, cybersecurity, and digital transformation services (the "Services"), and our general business operations.
1.3 We process personal data in accordance with applicable data protection laws, including UAE Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data ("PDPL") and its implementing regulations, and, where applicable, the EU General Data Protection Regulation ("GDPR").
2. Who We Are
2.1 For the purposes of applicable data protection law, Ravitech is the controller of personal data processed in relation to our Website, marketing, recruitment, and general business activities.
2.2 When we deliver Services to clients, we may act as a processor, handling personal data on the client's behalf and in accordance with their instructions and the terms of the relevant engagement.
3. Personal Data We Collect
We may collect and process the following categories of personal data:
3.1 Information you provide directly, such as:
name, job title, and company;
email address, telephone number, and business contact details;
the content of enquiries, proposal requests, and correspondence;
account or portal credentials, where applicable;
billing and payment-related information.
3.2 Information collected automatically when you use the Website, such as:
IP address and approximate location;
browser type, device information, and operating system;
pages visited, referring pages, and interaction data;
cookies and similar technologies (see our Cookie Policy).
3.3 Recruitment data, where you apply for a role, such as:
your CV, employment history, qualifications, and references.
3.4 Data processed on behalf of clients, where personal data is contained within systems, environments, or datasets we develop, host, or manage as part of the Services. We process such data only as a processor on the client's instructions.
3.5 We do not intentionally collect special categories of personal data (such as data concerning health, religion, or biometric data) through the Website. Please do not submit such data unless specifically requested and lawfully required.
4. How We Collect Personal Data
We collect personal data when you:
visit or interact with the Website;
complete a contact or enquiry form or request a proposal;
engage us for Services or enter into a contract;
communicate with us by email, phone, or messaging;
apply for employment;
orinteract with us at events or through our social media channels.
5. How We Use Personal Data and Our Legal Bases
We use personal data for the following purposes, relying on the legal bases indicated:
Purpose: Responding to enquiries and providing proposals
Legal basis: Steps taken at your request prior to entering a contract; our legitimate interests
Purpose: Delivering and administering the Services
Legal basis: Performance of a contract
Purpose: Managing billing, invoicing, and payments
Legal basis: Performance of a contract; legal obligation
Purpose: Website operation, security, and improvement
Legal basis: Our legitimate interests
Purpose: Marketing communications about our services
Legal basis: Your consent, or our legitimate interests where permitted by law
Purpose: Recruitment and assessing applications
Legal basis: Steps taken prior to a possible employment relationship; your consent
Purpose: Complying with legal, tax, and regulatory obligations
Legal basis: Legal obligation
Purpose: Establishing, exercising, or defending legal claims
Legal basis: Our legitimate interests.
5.1 Where we rely on consent (for example, for certain marketing), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. Disclosure of Personal Data
We may share personal data with:
6.1 Service providers and sub-processors who support our operations, such as cloud hosting and infrastructure providers, analytics providers, payment processors, and IT and security vendors. These parties are permitted to process personal data only as necessary to provide their services and under appropriate contractual safeguards.
6.2 Group entities and affiliates, where relevant to the provision of Services and administration of our business.
6.3 Professional advisers, such as legal, accounting, and audit professionals.
6.4 Authorities and regulators, where required to comply with a legal obligation, court order, or lawful request.
6.5 Successors in a business transaction, such as a merger, acquisition, or asset transfer, subject to appropriate confidentiality protections.6.6 We do not sell personal data.
7. International Transfers
7.1 We may transfer personal data outside the United Arab Emirates, including to service providers located in other jurisdictions.
7.2 Where we do so, we take reasonable steps to ensure an adequate level of protection, using appropriate safeguards such as transfers to jurisdictions recognised as providing adequate protection, contractual protections (including standard contractual clauses where applicable), or your explicit consent, in accordance with the PDPL and, where applicable, the GDPR.
8. Data Retention
8.1 We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, tax, or reporting requirements.
8.2 When personal data is no longer required, we will securely delete, anonymise, or otherwise dispose of it.
8.3 Where we process personal data on behalf of a client as a processor, retention is governed by the terms of the relevant engagement and the client's instructions.
9. Data Security
9.1 We implement appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful access, use, alteration, disclosure, loss, or destruction. These may include access controls, encryption in transit and at rest where appropriate, network security, monitoring, and staff confidentiality obligations.
9.2 While we take security seriously, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9.3 In the event of a personal data breach that is likely to result in a risk to affected individuals, we will notify the relevant authority and affected individuals as required by applicable law.
10. Your Rights
10.1 Subject to applicable law and any exemptions, you may have the following rights in relation to your personal data:
Access – to request confirmation of, and access to, the personal data we hold about you;
Rectification – to request correction of inaccurate or incomplete data;
Erasure – to request deletion of your data in certain circumstances;
Restriction – to request that we restrict processing in certain circumstances;
Objection – to object to processing based on our legitimate interests, and to object to direct marketing at any time;
Portability – to request transfer of certain data to you or another controller;
Withdraw consent – where processing is based on consent;
Stop processing / cease sharing – to request that we stop or limit certain processing, as provided under the PDPL.
10.2 To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before responding.
10.3 We will respond within the timeframes required by applicable law. If you are not satisfied with our response, you may lodge a complaint with the competent data protection authority (in the UAE, the UAE Data Office, or the relevant free-zone regulator where applicable).
11. Cookies and Similar Technologies
11.1 The Website uses cookies and similar technologies. For details on the cookies we use and how to manage them, please see our Cookie Policy at https://ravitech.ae/cookie-policy.
12. Children's Privacy
12.1 The Website and Services are intended for businesses and adults. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact: [email protected]
One Central, 9th Floor, Trade Center Second Tower, Dubai, United Arab Emirates
Email: [email protected]
Website: https://ravitech.ae/
14. Changes to This Policy
14.1 We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a revised "Last updated" date. Where changes are material, we will take reasonable steps to notify you.